Central Collections Services - Closure Notice
As part of the Department of Personnel and Administration, Central Collections Services has historically worked in reciprocity with both State and Federal authorities to provide revenue recovery services and comprehensive support for Colorado State Agencies and Departments, Statewide Judicial Districts, Corrections, Political Subdivisions, as well as Institutions of Higher Education. Over the course of time, the environment in which Central Collections Services operates has changed significantly. With a declining client base and reduction in overall debt quality, a centralized model for debt collection has proven economically unsustainable. After much deliberation, it was determined that Central Collections Services would discontinue operations in July 2020.
Frequently Asked Questions
Q. What does suspending CCS mean?
- Contracts with external private collection agencies and the firm handling legal accounts expired on June 30, 2020. All debt balances residing with these parties has been returned to CCS.
- CCS will process Tax Offset, SIPA portal, Authorize.net, and physical checks through July 31, 2020.
- In August and September, account inventories were returned to clients. CCS will not be staffed after September 30, 2020.
Q. Why did CCS suspend its services?
A centralized model was no longer feasible due to permanent changes in CCS's client base over the past several years. Statutory changes to move to a decentralized model were pursued.
Q. When were final payments distributed?
Collections received in July were distributed in August on the usual schedule. If any checks are received after July 31, 2020, they will be forwarded to the client.
Q. Can I still load new debt balances?
The ability to load new balances ended on July 15, 2020.
Q. How will my debtors be notified?
CCS's website has been modified with a notification that CCS is no longer in operation. State agency, Institution of Higher Education, and Political Subdivision contact information will be added to the website to redirect debtors.
Contact List for Debtors.
Q. What happens to existing payment plans?
Existing payment plans ceased as of July 31, 2020.
Q. When can I expect to receive my inventory of account balances?
The distribution of balances began on August 1, 2020 and ended September 2020.
Q. Will my accounts remain available for tax offset?
No, accounts were recalled from the Department of Revenue (DOR) on July 31, 2020. Institutions of Higher Education currently have the statutory authority to participate in tax offset directly and may submit returned accounts directly to DOR. State Agencies will need to work with DOR.
Q. How do I get a copy of legal judgments?
The firm of Machol and Johannes LLC handled CCS legal accounts. For copies of judgments, contact Machol and Johannes LLC directly at government.clientRequest@mjfirm.com for direction.
Q. What will happen with Credit Bureau reporting?
CCS does not do credit bureau reporting, therefore, there is no ongoing reporting to consider.
Q. Will I still have access to Simplicity?
Access was available through September 30, 2020. State Controller staff will retain some limited availability to access Simplicity to address residual inquiries.
Q. How does the suspension of CCS impact the ability to allowance and write-off uncollectible accounts?
For State Agencies and Institutions of Higher Education, once debts are deemed uncollectible based on professional judgment and allowance for doubtful accounts can be established unrelated to CCS activities. The write-off of the allowance and receivable is considered forgiveness cannot occur without State Controller and State Treasurer approval. For Political Subdivision, this question is not applicable.
Q. What are my future options for collections services?
The Office of the State Controller has awarded several private collection agencies optional state price agreements that can be used by State Agencies, Institutions of Higher Education, and Political Subdivisions.
Q. How do I communicate with CCS?
Send questions to firstname.lastname@example.org.