Account Closure (T9, V9, etc)
Account Reopen
- All closure statuses (V9, T9, S1, R9, M9) are forwarded to the credit queue for decisioning.
- Credit has a 2 hour SLA for decisioning.
MCCG Changes
- Additions (up to 9 controls) are real time
- Removals take effect the next day
- If a client has all 9 templates in use and does a replace of information, that will update overnight and be available next day
Refer to Parent Flags
Credit Limit Change
- For limit requests within the product's limit, it is real time
- For limit requests over the product's limit, it is sent the Credit queue. Credit has a 2 hour SLA
Single Purchase & Velocity Limit Changes
Cash Limit Changes
- Real time; with available funds being real time as well
- Maximum percent cash allowed is based on the cardholder setup default found on the IBX screen
Account Setup - Cardholder Account
- Account number reservation is real time
- Account setup is completed and available the following business day. If submitted prior to TSYS downtown (approximately 7:45 PM CT)
Account Setup - Managing Account
- Account number reservation is real time
- Managing account and Company Number are visable the following business day
- Managing Account is available the 2nd business day after setup
Card Plastic Reorder
- Real Time
- Cards to reissue must equal 1 in TSYS and Last Maintenance Date on INA must be greater than 30 days ago
Check Orders
- Next Business Day on new accounts
Demographics Change
- Real Time
- Name Changes must be completed through Account Servicing or Customer Service
Name Changes
- Cardholder Account name changes must be completed via Customer Service or the Account Servicing Team
- Managing Account name changes (U.S. Federal Government only) is real time
- Note: To utilize search & select functionality the name change must update in the system overnight
Embossing/Name Line 2 Change
Default Accounting Code (DAC) - Create or Maintain
Processing Hierarchy Changes
- Division & Department changes are user preference - Real Time or with next cycle
- Agent & Company changes for Individual Billed accounts are real time, or user choice of day after cycle
- Agent & Company changes for corporate billed accounts are day after cycle
Reporting Hierarchy Changes
- Real Time, if maintained in Access Online
- Nightly refresh required, if maintained in TSYS
Lost/Stolen Cards
- Account is available the next business day
- User IDs are automatically linked to the replacement account number.
Reports
- Changes in Access Online to accounting codes, transaction comments, etc. are near real time (within the hour)
- Changes completed in TSYS as well as anything to new accounts is available the next business day.
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